FAQ
1. How long does production and delivery usually take?
Your estimated delivery date is calculated automatically during checkout. Once you select your product details and enter your ZIP code, the system will display a delivery estimate based on production time and your selected shipping method.
Please keep in mind:
- Orders submitted after 10:00 AM (production cut-off time) are processed on the next business day.
- Each order includes up to three complimentary proof revisions, which may extend turnaround time if changes are requested.
- Rush production options are available at checkout for time-sensitive orders.
- Production begins only after your proof has been approved.
2. Do you charge any setup or preparation fees?
We do not charge standard setup fees for sign orders. In many cases, orders can be placed without any additional preparation costs.
If artwork requires adjustments—such as logo cleanup or file preparation—a one-time art fee may apply depending on complexity. If that's the case, we'll always communicate it clearly before proceeding.
If you're unsure whether your file is print-ready, feel free to contact us for a review.
3. Can I review a proof before my signs are printed?
Yes. Every order goes through a proofing process before production begins. Proofs are created after payment is completed.
Up to three complimentary revisions are included. Production starts only after your approval. Additional revisions may incur a small fee.
4. Can I include my logo or custom graphics on my signs?
Absolutely. Logos and custom graphics are welcome.
For best results, artwork should be provided in vector format, such as: AI, EPS, PDF, SVG.
If a vector file isn't available, our team may recreate the artwork for a one-time setup fee. This setup is typically reusable for future orders.
5. How are yard signs typically installed?
Corrugated plastic yard signs can be mounted using:
- Metal H-stakes or step stakes
- Wood stakes
- Posts or poles
6. Can you match specific brand or PMS colors?
Yes. PMS color matching is available on full-color orders.
For one-, two-, or three-color designs, standard production colors are used unless a PMS option is selected during ordering. Providing a PMS reference helps ensure accurate color reproduction.
7. Can I receive bulk pricing if my order includes multiple designs?
Bulk pricing applies only when all signs are identical. Each unique design requires its own production setup, even if the difference is minimal.
To achieve the lowest per-sign cost, we recommend grouping identical designs together.
8. Why does the price per sign decrease at higher quantities?
Higher quantities allow for more efficient production, reducing setup and labor costs per unit. These efficiencies are passed directly to you in the form of lower per-sign pricing.
9. Do you accept orders by phone?
Yes. Our customer service team can assist with orders, artwork questions, and pricing during normal business hours. Live chat and online ordering are also available for added convenience.
10. What should I do if there's an issue with my order?
If there's a problem with your order, please contact us promptly with:
- Your order number
- A description of the issue
- Photos, if applicable
11. Do you offer price matching or special discounts?
Our pricing is designed to be competitive from the start. However, you're welcome to email us a comparable quote and we'll gladly review it.
Price matching is considered apples-to-apples, taking into account:
- Print quality
- Materials
- Production method
- Turnaround time
12. Are double-sided or multi-color signs priced differently?
Yes. Multi-color, double-sided, and directional signs require additional materials and production steps. Pricing reflects the exact work required to produce your order accurately and efficiently.
13. Do you offer full-bleed printing?
Yes. Full-bleed printing is available on most products, including yard signs.
For yard signs:
- Full bleed is available on full-color signs only
- The option can be selected in the pricing calculator
- Additional cost applies due to advanced printing and precision cutting
14. How is shipping calculated?
Shipping is calculated automatically in your cart after entering your ZIP code.
We ship via FedEx (Federal Express). Rates are based on:
- Package size and weight
- Number of boxes
- Destination ZIP code
- Shipping speed
- Commercial vs. residential delivery
15. Can I place an order without paying first?
No. Orders must be paid in full at checkout. This allows us to begin proofing immediately and maintain fast, efficient turnaround times.
16. Why is payment required before proof approval?
Payment ensures your order receives immediate attention from our design team. Orders marked "Send Me a Proof" will not proceed to production until approved.
This process improves communication, reduces delays, and keeps costs low.
17. Do you offer tax-exempt purchasing?
Yes. Qualifying organizations may apply for tax-exempt status before placing an order. Once approved, applicable orders will not be charged sales tax.
18. What are your customer support hours?
Customer support is available Monday through Friday during normal business hours. Orders and product information are available online 24/7.
19. Can you help with logo setup or basic design work?
We provide free pre-print adjustments to help optimize your file. If you already have a basic draft or design ready, our in-house team can assist with minor layout tweaks, file format conversions, or clearing up your logo to ensure the best print quality.
Please note that we do not provide full, brand-new design services from scratch. If you require extensive or complex design changes, please contact us via email or phone for a consultation. These deeper design modifications will be subject to additional design fees based on the complexity of the work.
Please note that we do not provide full, brand-new design services from scratch. If you require extensive or complex design changes, please contact us via email or phone for a consultation. These deeper design modifications will be subject to additional design fees based on the complexity of the work.
20. Can I request a specific delivery date?
While exact delivery dates can't be guaranteed, estimated delivery windows are shown at checkout. Ordering early, approving proofs quickly, and selecting expedited options improves deadline success.
21. What do the order statuses "Processing" and "Printing" mean?
Processing: We have received your order and are preparing it for print. This includes making edits, checking margins, proofreading for spelling errors, getting your final approval, and setting up the printing boards.
Printing: Your order has entered the printing queue. Please note this means it is waiting in line to be printed, not that it is actively running through the press at that exact moment.
Printing: Your order has entered the printing queue. Please note this means it is waiting in line to be printed, not that it is actively running through the press at that exact moment.
